FAQs

1. What materials are your beads and charms made of?
Our beads and charms are made from high-quality materials such as glass, acrylic, metal alloys, and occasionally semi-precious stones. Each product description provides specific details about materials.

2. Are your hats adjustable?
Many of our hats come with adjustable straps or bands for a comfortable fit. Please refer to individual product descriptions for specific details.

3. Do you offer custom bead or charm designs?
Yes! We can create custom designs for beads and charms for special occasions or personalized projects. Contact us with your ideas, and we’ll work with you to bring them to life.

4. How do I care for my beads, charms, or hats?
To keep your beads and charms looking their best, avoid exposure to water, chemicals, and extreme heat. For hats, follow the cleaning instructions provided with each item or gently spot-clean as needed.

5. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. You’ll find more details at checkout.

6. Can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are unused and in their original packaging. Visit our Returns & Exchanges page for more information.

7. Do you offer bulk discounts for beads and charms?
Yes, we offer discounts for bulk purchases! Contact us directly for pricing and order details.

8. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

9. Are your hats suitable for all seasons?
We offer hats for every season! From cozy winter styles to breathable summer designs, you’ll find a variety to suit your needs year-round.

10. How can I contact you?
Feel free to reach out through our Contact Us page, or email us at salandaeberhart@yahoo.com. We’re here to help with any questions or concerns!